Privacy policy

Last updated: August 3, 2026

Orocom.shop ("Orocom", "hum", "humara") is store aur website ko operate karta hai, jismein tamam related information, content, features, tools, products aur services shamil hain, taake aapko (customer ko) ek behtareen shopping experience mil sake ("Services"). Orocom.shop Shopify par power hota hai, jo humein ye Services provide karne mein madad karta hai. Ye Privacy Policy batati hai ke jab aap hamari website visit karte hain, use karte hain, koi purchase ya transaction karte hain, ya humse contact karte hain, to hum aapki personal information kaise collect, use, aur disclose karte hain. Agar humari Terms of Service aur is Privacy Policy mein koi conflict ho, to personal information ke collection, processing, aur disclosure ke maamle mein ye Privacy Policy hi apply hogi.

Please ye Privacy Policy ghaur se parhein. Services ko use ya access karke, aap ye confirm karte hain ke aap ne ye Privacy Policy parh li hai aur aapki information ka collection, use, aur disclosure isi ke mutabiq samajh liya hai.

Hum Kaunsi Personal Information Collect Karte Hain

"Personal information" se hamara matlab wo information hai jo aap ko ya kisi aur shakhs ko identify karti hai ya reasonably link ki ja sakti hai. Is mein wo information shamil nahi jo anonymously collect ki jati hai ya de-identify ho chuki hai. Depending on ke aap Services ko kaise use karte hain, hum in categories ki personal information collect ya process kar saktay hain:

  • Contact details jaise aapka naam, address, billing address, shipping address, phone number, aur email address.
  • Order verification information jaise aapka phone number aur delivery address, jo hum Cash on Delivery (COD) order ko dispatch se pehle call, SMS, ya WhatsApp par confirm karne ke liye use karte hain.
  • Financial information jaise payment confirmation aur transaction details (note: COD orders ke liye, hum aapke card ya bank details collect ya store nahi karte, kyunke payment delivery ke waqt cash mein hoti hai).
  • Account information jaise aapka username, password, security questions, preferences aur settings.
  • Transaction information jaise aap jo items dekhte hain, cart ya wishlist mein daaltay hain, ya purchase, return, exchange ya cancel karte hain, aur aapke pehle ke transactions.
  • Humse communication jaise wo information jo aap humein bhejte hain, misaal ke tor par jab aap email, WhatsApp, ya phone par customer support se contact karte hain.
  • Device information jaise aapke device, browser, ya network connection ki information, aapka IP address, aur doosre unique identifiers.
  • Usage information jaise aap website ko kaise aur kab use karte hain.

Personal Information Kahan Se Milti Hai

Hum personal information in sources se collect kar saktay hain:

  • Seedha aap se — jab aap account banate hain, order place karte hain, website visit ya use karte hain, ya humse communicate karte hain.
  • Automatically Services ke through — jab aap hamari website ya products use karte hain, aur cookies aur isi tarah ki technologies ke zariye.
  • Hamare service providers se — jaise hamare courier/delivery partners (COD orders fulfill aur confirm karne ke liye) aur doosri companies jinhein hum apni services chalane ke liye engage karte hain.
  • Hamare partners ya doosri third parties se.

Hum Aapki Personal Information Kaise Use Karte Hain

Depending on aap Services ko kaise use karte hain, hum aapki personal information in maqsad ke liye use kar saktay hain:

  • Services Provide, Tailor, aur Improve Karna. Hum aapki information use karte hain taake aapko Services provide kar sakein, Cash on Delivery orders confirm aur process kar sakein, aapke orders fulfill aur ship kar sakein, aapki preferences yaad rakh sakein, order aur delivery notifications bhej sakein, purchases, returns, exchanges ya doosri transactions process kar sakein, aapka account maintain kar sakein, shipping arrange kar sakein, returns aur exchanges facilitate kar sakein, aur aapke liye behtar shopping experience bana sakein.
  • Marketing aur Advertising. Hum aapki information marketing aur promotional maqsad ke liye use karte hain, jaise email, WhatsApp, SMS ya postal mail ke zariye marketing messages bhejna, aur aapko relevant online advertisements dikhana, aapki pichli purchases aur activity ke mutabiq.
  • Security aur Fraud Prevention. Hum aapki information account authenticate karne, COD orders verify karne aur fake/fraudulent orders kam karne, secure shopping experience dene, aur kisi bhi fraudulent, illegal, ya malicious activity detect karne ke liye use karte hain. Agar aap account register karte hain, to apne login details kisi aur ke saath share na karein.
  • Aap Se Communicate Karna. Hum aapki information customer support dene, aapke COD order ki details confirm karne, aur aapke saath business relationship maintain karne ke liye use karte hain.
  • Legal Reasons. Hum aapki information applicable law follow karne, valid legal requests (jaise law enforcement ya government agencies se) ka jawab dene, aur apni terms ya policies ki violation investigate karne ke liye use kar saktay hain.

Hum Personal Information Kis Ke Saath Share Karte Hain

Kuch situations mein, hum aapki personal information third parties ke saath share kar saktay hain, is Privacy Policy ke mutabiq. Jaise:

  • Shopify, hamare courier/delivery partners, aur doosre vendors jo humari taraf se services perform karte hain (jaise order fulfillment, delivery aur COD collection, IT management, data analytics, customer support, cloud storage).
  • Business aur marketing partners ke saath, taake wo marketing services provide kar sakein aur aapko advertise kar sakein. Hum Shopify use karte hain taake aapki online activity ke mutabiq personalized advertising ho sake.
  • Jab aap khud direct ya consent karte hain ke aapki information third party ke saath share ki jaye, jaise product ship karne ke liye ya social media integrations ke through.
  • Hamare affiliates ya corporate group ke andar.
  • Business transaction jaise merger ya business sale ke silsile mein, legal obligations comply karne ke liye, apni terms ya policies enforce karne ke liye, aur Services, apne rights, aur users ke rights protect karne ke liye.

Shopify Ke Saath Relationship

Ye Services Shopify par host hoti hain, jo aapki access aur usage ki personal information collect aur process karta hai taake aapko behtar Services de sake. Aap ki submit ki gayi information Shopify aur doosri third parties ke saath share ho sakti hai jo aapke mulk se bahar bhi located ho sakti hain. Shopify ke bare mein aur jaanne ke liye Shopify Consumer Privacy Policy visit karein.

Third Party Websites Aur Links

Hamari website par doosri websites ya platforms ke links ho saktay hain jo third parties operate karte hain. Agar aap in-se-related websites par jate hain, to unki apni privacy aur security policies zaroor parhein. Hum in websites ki privacy ya security ki guarantee nahi dete.

Bachon Ki Data

Ye Services bachon ke liye nahi hain, aur hum jaan-boojh kar 18 saal se kam umar ke bachon ki personal information collect nahi karte. Agar aap kisi bache ke parent ya guardian hain jinki information humein mil chuki hai, to niche diye gaye contact details par humse rabta karke isay delete karwa saktay hain.

Aapki Information Ki Security Aur Retention

Please dhyan rakhein ke koi bhi security measure perfect ya na-tootne wala nahi hota, aur hum "perfect security" ki guarantee nahi de saktay. Hum recommend karte hain ke aap sensitive ya confidential information humein unsecure channels ke zariye na bhejein.

Hum aapki personal information kitne arse tak rakhte hain ye alag alag factors par depend karta hai, jaise aapka account maintain karna, Services dena, legal obligations poora karna, ya disputes resolve karna.

Aapke Rights Aur Choices

Applicable law ke mutabiq, aapko apni personal information ke baare mein ye rights hasil ho saktay hain:

  • Access ka Right. Aap ye request kar saktay hain ke hum aapke baare mein kaunsi information rakhte hain.
  • Delete ka Right. Aap ye request kar saktay hain ke hum aapki information delete kar dein.
  • Correct ka Right. Aap ye request kar saktay hain ke hum aapki ghalat information theek kar dein.
  • Communication Preferences Manage Karna. Hum aapko email, SMS, ya WhatsApp ke zariye promotional messages bhej saktay hain, aur aap kabhi bhi humse contact karke ya email mein diye gaye unsubscribe option se opt out kar saktay hain. Opt out karne ke baad bhi, hum aapko aapke account ya orders se related zaroori (non-promotional) messages bhej saktay hain.

Aap ye rights niche diye gaye contact details par humse rabta karke exercise kar saktay hain. Request process karne se pehle hum aapki identity verify kar saktay hain.

Shikayat (Complaints)

Agar aapko hamari information processing ke baare mein koi shikayat hai, to please niche diye gaye contact details par humse rabta karein.

Is Privacy Policy Mein Tabdeeliyan

Hum is Privacy Policy ko waqtan faqtan update kar saktay hain, chahe apni practices mein tabdeeli ki wajah se ya kisi doosri operational ya legal wajah se. Hum updated Privacy Policy website par post karenge aur "Last updated" date update karenge.

Contact

Agar aapko hamari privacy practices ya is Privacy Policy ke baare mein koi sawal hai, ya aap apne rights exercise karna chahte hain, to humse contact karein:

  • Email: info.orocom.shop@gmail.com
  • WhatsApp: +92 314 8878442
  • Approval ke baad, return address hum aapko WhatsApp par bhej denge taake item sahi jaga par pohnche.