Refund policy

Return & Refund Policy — Orocom.shop

Hum chahtay hain aap apne order se khush hon. Agar kuch sahi nahi laga to returns aur refund ka process yahan diya gaya hai.

Return Window

Item receive karne ke 3 din ke andar aap return ya exchange request kar saktay hain. Ye short window prices low rakhne aur requests jaldi process karne mein madad karta hai.

Eligibility

Return ke liye item ka:

Unused hona zaroori hai, jaisa aap ko mila tha waisa hi
Original packaging aur tags ke saath hona chahiye (agar applicable ho)
Order number ya proof of purchase ke saath hona chahiye

In cheezon par return nahi hoga:

Khula ya use kiya hua personal care, beauty, ya baby-feeding items (hygiene ki wajah se)
Electronics/gadgets jinki seal toot chuki ho ya use ho chuke hon
"Sale" ya "Final Sale" wale items
Delivery ke baad customer ki wajah se damage hone wale items

Damaged, Wrong, ya Missing Items

Parcel kholte waqt unboxing video zaroor banayein — isse issue jaldi solve ho jata hai bina zyada back-and-forth ke.

Agar item damaged, ghalat, ya incomplete mile, to delivery ke 24 ghante ke andar unboxing video aur photos ke saath humein contact karein. Hum free replacement ya full refund arrange kar denge — koi sawal nahi puchhenge.

Return Kaise Start Karein

WhatsApp par +92 314 8878442 ya email info.orocom.shop@gmail.com par apna order number aur return ki wajah bata kar contact karein.

Approval ke baad, return address hum aapko WhatsApp par bhej denge taake item sahi jaga par pohnche.

Bina pehle return request kiye bheja gaya item accept nahi hoga.

Return Shipping

Agar item damaged, ghalat, ya defective ho: shipping cost hum uthayenge.
Agar personal reason se return kar rahe hain (mann badal gaya, size galat, waghera): shipping cost customer ko dena hoga.

Refunds

Chunke hum Cash on Delivery par operate karte hain, refund zyada tar cases mein card ya bank par nahi jata. Item receive aur inspect hone ke baad, refund 3-5 business days mein in tareeqon se process hota hai: