Terms of service

Last updated: August 3, 2026

OVERVIEW

Orocom.shop mein khush aamdeed! "Hum", "humein" aur "humara" se muraad Orocom.shop hai. Orocom.shop is store aur website ko operate karta hai, jismein tamam related information, content, features, tools, products aur services shamil hain, taake aapko (customer ko) ek behtareen shopping experience mil sake ("Services"). Orocom.shop Shopify par power hota hai, jo humein ye Services provide karne mein madad karta hai.

Neeche diye gaye terms and conditions, aur in mein reference kiye gaye policies ("Terms of Service" ya "Terms") ye batate hain ke jab aap Services use karte hain to aapke rights aur responsibilities kya hain.

Please in Terms of Service ko ghaur se parhein, kyunke in mein aapke legal rights se related zaroori information shamil hai.

Hamari Services visit ya use karke, aap in Terms of Service aur hamari Privacy Policy [LINK] se bandhne par razi hote hain. Agar aap in Terms of Service ya Privacy Policy se ittefaq nahi rakhte, to please Services use na karein.

SECTION 1 - ACCESS AUR ACCOUNT

Ye Terms of Service accept karke, aap ye confirm karte hain ke aap kam az kam legal age (18 saal) ke hain, aur agar aapke minor dependents apne devices par ye Services use karte hain, to aap ne is ki ijazat de di hai.

Services use karne ke liye — jaise store browse karna ya koi product purchase karna — aap se kuch information maangi ja sakti hai, jaise aapka email address, billing, aur shipping information. Aap ye guarantee dete hain ke jo information aap dete hain wo sahi, current, aur complete hai.

Apne account credentials ki security ka zimma khud aapka hai, aur account ki tamam activity ki bhi. Aap apna account kisi doosre shakhs ko transfer, sell, ya assign nahi kar saktay.

SECTION 2 - HAMARE PRODUCTS

Hum ne apni online store mein products ki accurate representation dene ki poori koshish ki hai. Lekin dhyan rahe ke colors ya product ki appearance aapki screen/device ki setting ki wajah se thodi mukhtalif nazar aa sakti hai.

Hum ye guarantee nahi dete ke aapke purchase kiye gaye product ki quality ya appearance bilkul waisi hi hogi jaisi store mein dikhai gayi.

Product descriptions kabhi bhi bina notice ke change ho sakti hain. Hum kisi bhi product ko discontinue karne, ya kisi shakhs/area ke liye quantity limit karne ka right rakhte hain.

SECTION 3 - ORDERS

Jab aap order place karte hain, to ye ek purchase ki offer hoti hai. Orocom.shop kisi bhi wajah se aapka order accept ya decline karne ka right rakhta hai. Aapka order tab tak accept nahi mana jayega jab tak Orocom.shop us ki confirmation na de.

Chunke hum Cash on Delivery (COD) par operate karte hain, order place karne ke baad hum aapko call, SMS, ya WhatsApp par confirm karte hain — order sirf confirmation ke baad hi process/dispatch hota hai. Please order submit karne se pehle achi tarah check kar lein, kyunke order confirm hone ke baad cancellation request accommodate karna mushkil ho sakta hai.

Agar hum kisi order ko accept, change, ya cancel nahi karte, to hum aapko diye gaye email, address, ya phone number par inform karne ki koshish karenge.

Aapki purchases sirf hamari [Return & Refund Policy] ke mutabiq hi return ya exchange ho sakti hain.

Aap confirm karte hain ke aapki purchases sirf aapke personal ya household use ke liye hain, commercial resale ya export ke liye nahi.

SECTION 4 - PRICES AUR BILLING

Prices, discounts, aur promotions bina notice ke change ho saktay hain. Product ki final price wahi hogi jo order place karte waqt effect mein thi. Jab tak alag se na kaha jaye, di gayi prices mein taxes, shipping, ya handling charges shamil nahi hotay.

Hamari online store ki prices hamari physical location ya kisi third-party store se mukhtalif ho sakti hain. Hum time-to-time promotions offer kar saktay hain jin ke apne separate terms ho saktay hain.

Chunke hum COD par operate karte hain, order place karte waqt online payment ya card details ki zaroorat nahi hoti — payment cash mein delivery ke waqt ki jati hai. Aap ye guarantee dete hain ke order place karte waqt di gayi information (naam, address, phone number) sahi aur complete hai, taake hum aapse delivery ke silsile mein rabta kar sakein.

SECTION 5 - SHIPPING AUR DELIVERY

Shipping aur delivery ki details hamari [Shipping Policy] mein di gayi hain. Delivery times sirf estimates hain aur guaranteed nahi. Hum weather, courier, ya humare control se bahar ki wajuhaat ki wajah se hone wali delays ke zimmedar nahi.

Ek dafa product courier ko transfer ho jaye, us ke baad us ki risk aap par transfer ho jati hai.

SECTION 6 - INTELLECTUAL PROPERTY

Hamari Services — jismein trademarks, brand, text, images, graphics, product reviews, video, aur audio shamil hain — Orocom.shop ki property hain aur copyright aur intellectual property laws se protected hain.

Ye Terms aapko sirf personal, non-commercial use ki ijazat dete hain. Aap hamari written ijazat ke bagair Services ka koi bhi material reproduce, distribute, modify, ya republish nahi kar saktay. Bina ijazat use karna intellectual property laws ki violation ho sakti hai.

Orocom.shop ke naam, logo, product/service names, aur designs Orocom.shop ke trademarks hain — inhein hamari written permission ke bagair use na karein. Shopify ka naam aur logo Shopify ke trademarks hain.

SECTION 7 - OPTIONAL TOOLS

Kabhi kabhi aapko third-party tools tak access mil sakta hai jo hum monitor ya control nahi karte. Ye tools "as is" bunyad par diye jate hain, bina kisi warranty ke. In tools ka use aapki apni zimmedari par hai.

SECTION 8 - THIRD-PARTY LINKS

Hamari Services mein third-party websites ke links ho saktay hain. Hum in websites ke content ki accuracy ke zimmedar nahi. Agar aap in links se kisi third-party website par jate hain, to ye aapki apni zimmedari par hoga.

SECTION 9 - SHOPIFY KE SAATH RELATIONSHIP

Orocom.shop Shopify par power hota hai, jo humein Services provide karne mein madad deta hai. Lekin hamari store mein hone wali tamam sales aur purchases seedha Orocom.shop ke saath hoti hain. Services use karke, aap ye samajhte hain ke Shopify hamari sales ke kisi bhi aspect ka zimmedar nahi, jismein purchased products se related koi bhi injury, damage, ya loss shamil hai.

SECTION 10 - PRIVACY POLICY

Hum jo bhi personal information collect karte hain wo hamari [Privacy Policy] ke tehat aati hai. Services use karke, aap confirm karte hain ke aap ne hamari Privacy Policy parh li hai.

Chunke Services Shopify par host hoti hain, Shopify bhi aapki access aur usage ki information collect aur process karta hai taake aapko behtar Services de sake.

SECTION 11 - FEEDBACK

Agar aap koi ideas, suggestions, feedback, ya reviews humein bhejte hain, to aap humein is Feedback ko kisi bhi maqsad ke liye (commercial use samet) use, reproduce, ya publish karne ka royalty-free right dete hain.

Hum aapke Feedback ko confidential rakhne, us ka payment karne, ya us ka jawab dene ke paband nahi. Hum apni marzi se aisa Feedback edit ya remove kar saktay hain jo unlawful, offensive, ya in Terms ki violation ho.

Aap guarantee dete hain ke aapka Feedback kisi third-party ke rights ki violation nahi karega, aur is mein koi virus ya malware shamil nahi hoga.

SECTION 12 - ERRORS, INACCURACIES AUR OMISSIONS

Kabhi kabhi hamari Services mein typographical errors, inaccuracies, ya omissions ho saktay hain — jaise product descriptions, pricing, ya shipping charges mein. Hum in errors ko theek karne, information update karne, ya orders cancel karne ka right rakhte hain, chahe order submit hone ke baad hi kyun na ho.

SECTION 13 - PROHIBITED USES

Aap Services ko sirf lawful maqsad ke liye use kar saktay hain. Aap ye nahi kar saktay:

  • Kisi unlawful ya malicious maqsad ke liye Services use karna
  • Hamare ya doosron ke intellectual property rights ki violation karna
  • Kisi ko harass, abuse, ya defame karna
  • Ghalat ya misleading information transmit karna
  • Spam, junk mail, ya unwanted promotional material bhejna
  • Kisi doosre shakhs ya entity ki impersonation karna
  • Viruses ya malicious code upload/transmit karna
  • Services ka koi hissa reproduce, copy, ya resell karna
  • Doosron ki personal information collect ya track karna
  • Robot, scraper, ya automated/AI tools se bina ijazat Services access karna
  • Hamare security measures ko bypass ya circumvent karna

Agar hum ye samjhein ke aap ne in Terms ki violation ki hai, to hum bina notice ke aapka account suspend, disable, ya terminate kar saktay hain.

SECTION 14 - AGENTS

Ye section un par apply hota hai jo koi Agent (jaise automated ya AI software) use karke Services access karte hain. "Agent" se muraad koi bhi software ya service hai jo kisi shakhs ki taraf se autonomous ya semi-autonomous action leta hai.

Koi bhi Agent Services access nahi kar sakta jab tak wo khud ko Agent ke tor par identify na kare aur in requirements ka pabandi na kare:

  • Har request mein khud ko Agent ke tor par disclose karna
  • Human hone ka dikhawa na karna ya CAPTCHAs bypass na karna
  • Ye poochhe jane par ke wo human hai ya computer, sach batana
  • Kisi bhi measure ko circumvent na karna jo Agents ki access control karta ho

SECTION 15 - TERMINATION

Hum apni marzi se, bina notice ke, kabhi bhi ye agreement ya aapki Services tak access terminate kar saktay hain, aur aap termination tak ki tamam bakaya raqam ke zimmedar rahenge.

SECTION 16 - WARRANTIES KA DISCLAIMER

Services par di gayi information sirf general information ke maqsad se hai. Hum is information ki accuracy, completeness, ya usefulness ki guarantee nahi dete. Is par bharosa karna aapki apni zimmedari par hai.

Services aur is mein offer kiye gaye products "as is" aur "as available" bunyad par diye jate hain, bina kisi express ya implied warranty ke. Hum ye guarantee nahi dete ke Services uninterrupted, timely, secure, ya error-free hongi.

SECTION 17 - LIMITATION OF LIABILITY

Qanoon ki ijazat ki hadd tak, Orocom.shop, iske partners, employees, ya Shopify aur us ke affiliates kisi bhi injury, loss, ya direct/indirect/incidental/special/consequential damages ke zimmedar nahi hongay — jaise lost profits, lost revenue, ya data loss — jo Services ya kisi product ke use se paida hon, chahe hum in possibility se agah kiye gaye hon ya nahi.

SECTION 18 - INDEMNIFICATION

Aap Orocom.shop, Shopify, aur hamare affiliates, employees, aur agents ko kisi bhi loss, damage, liability, ya claim se (reasonable attorney fees samet) indemnify aur harmless rakhne par razi hain, jo (1) in Terms ki aapki violation, (2) kisi law ya third-party right ki aapki violation, ya (3) Services ke aapke use se paida ho.

SECTION 19 - SEVERABILITY

Agar in Terms ka koi provision unlawful ya unenforceable qarar diya jaye, to baqi Terms ki validity par is ka koi asar nahi hoga.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Hamara kisi right ko enforce na karna us right ka waiver nahi mana jayega. Ye Terms of Service, aur hamari doosri policies, aap aur Orocom.shop ke darmiyan poora agreement hain, jo pehle ke kisi bhi oral ya written agreement ki jagah lete hain.

SECTION 21 - ASSIGNMENT

Aap hamari written consent ke bagair ye agreement ya apne rights kisi ko transfer/assign nahi kar saktay. Hum apne rights aur obligations bina consent ya notice ke transfer kar saktay hain.

SECTION 22 - GOVERNING LAW

Ye Terms of Service Pakistan ke qawaneen ke mutabiq govern hongi. Kisi bhi dispute ki soorat mein, Karachi, Sindh ki courts exclusive jurisdiction rakhengi, aur aap is jurisdiction se razi hote hain.

SECTION 23 - HEADINGS

Is agreement mein diye gaye headings sirf convenience ke liye hain aur in Terms par koi asar nahi daltay.

SECTION 24 - TERMS OF SERVICE MEIN TABDEELIYAN

Hum in Terms of Service ko apni marzi se kabhi bhi update kar saktay hain. Updated version website par post kar di jayegi. Services ka continued use in tabdeeliyon ki acceptance mana jayega.

SECTION 25 - CONTACT INFORMATION

In Terms of Service ke baare mein sawal humein bhejein:

Orocom.shop

  • Email: info.orocom.shop@gmail.com
  • WhatsApp: +92 314 8878442
  • Approval ke baad, return address hum aapko WhatsApp par bhej denge taake item sahi jaga par pohnche.